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1.
Exploring TQM-Innovation relationship in continuing education : A system architecture and propositions

by LIAO, Shu-Hsien | CHANG, Wen-Jung | WU, Chi-Chuan.

Source: Total Quality Management & Business Excellence Material type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, nov./dec. 2010Availability: No items available

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2.
An award journey for business excellence : the case study of a public sector unit

by MADAN, Pankaj.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available

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3.
Application of the total quality management approach in a Spanish retailer : the case of Mercadona

by CALLEJO MIGUEL, Blanco | BRONCANO SANTIAGO, Gutierrez.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available

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4.
El papel de los indicadores de gestión en la administración y de la filosofía de calidad en la administración local : estudio de un caso

by BLANCO DOPICO, María Isabel | AIBAR GUZMÁN, Beatriz | AIBAR GUZMÁN, Cristina.

Source: Tékhne : Revista de Estudos Politécnicos = Polytechnical Studies ReviewMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: [Barcelos] : Instituto Politécnico do Cávado e do Ave, dez. 2007Availability: No items available

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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